Privacy Policy

Privacy Policy

Pathway Enterprises, Inc. is committed to protecting the privacy and confidentiality of all individuals we serve, employ and engage with. When you visit our website pathway-inc.org, and use our services, you trust us with your personal information. This Privacy Policy explains how we collect, use, store, and safeguard personal information in compliance with applicable laws, including HIPAA (when relevant), Medicaid requirements, and other privacy regulations.

The Information We Collect

We may collect the following types of personal information:

  • Participant Information: names, contact information, health-related details, support needs, and service records.
  • Family/Guardian/Designated Representative Information: contact information and communication preferences.
  • Donor Information: names, addresses, email, phone numbers, and related communications.
  • Website/Technology Information: limited technical data such as IP addresses, browser type, and cookies when you visit our website.

How We Collect Information

We collect information in several ways, including:

  • Directly from you when you complete forms or applications, make donations, or participate in our programs.
  • Through our website, when you submit online forms, make a donation, request information, or contact us.
  • Indirectly through our website, including certain technical data.
  • Through our third-party phone system which may record and store call-related information.
  • From other authorized sources, such as Medicaid, healthcare providers, or legal guardians.

How We Use Information

We use personal information to:

  • Provide and coordinate services and support.
  • Communicate with individuals, families, donors, and community partners.
  • Process Medicaid claims, payments and donations.
  • Manage employment and volunteer relationships
  • Maintain and improve our programs, website, and operations to better serve you.
  • Maintain accurate financial and program records.
  • Comply with legal, contractual, and funding requirements.

How We Protect Information

We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the personal data we collect. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received.

Examples include:

  • Secure storage of paper and electronic records.
  • Limited access to sensitive information based on role.
  • Staff training on confidentiality and data protection.
  • Password protection for electronic systems.

Information Sharing

We do not sell or trade personal information. We may share information only in the following circumstances:

  • With participant consent or as required by law.
  • With service providers or partners under confidentiality agreements.
  • To comply with legal obligations, court orders, or regulatory requirements.
  • In case of emergencies to protect the health and safety of participants.

Retention of Information

We retain personal information only as long as necessary to fulfill service, legal, or contractual requirements. Records no longer needed are securely destroyed.

Your Privacy Rights

You, legal guardians or designated representatives may request to:

  • Access or update personal information.
  • Withdraw consent for certain uses of personal data.
  • Request correction of inaccurate records.
  • File a concern or complaint about privacy practices.

Online Privacy

Our website may use cookies for functionality and analytics. Users can manage cookie settings through their browser. Links to external sites are provided for convenience; we are not responsible for their privacy practices.

Third-Party Services

We may use third-party platforms for phone and communication services or donation platforms for fundraising. These providers may collect or store limited data to deliver their services. We carefully select vendors that comply with strong privacy and security standards.

Updates to this Policy

We will update this policy as necessary to stay compliant with relevant laws. The updated version will be posted on our website with the revised effective date.

Contact Us

To opt-out or if you have questions or comments about this policy, you can contact us at:

Pathway Enterprises, Inc.
1600 Sky Park Drive STE 101
Medford, OR 97504
541-973-2728
[email protected]